Wells Fargo and the Consumer Financial Protection Bureau (CFPB) agree to a $3.7 billion settlement over consumer abuses.

Some of the misbehavior at Wells Fargo that resulted in the $3.7 billion settlement with the Consumer Financial Protection Bureau occurred as recently as this year and involved customers' bank accounts, mortgages, and auto loans.

The Consumer Financial Protection Bureau announced in a statement that the corporation was ordered to pay a record $1.7 billion civil penalty and more than $2 billion to customers with 16 million accounts. According to a separate statement released by the San Francisco bank, most of the "necessary actions" related to the settlement have been finished.

According to the statement issued by the regulatory body, "the bank's illegal behavior resulted in billions of dollars in financial harm to its customers and, for thousands of customers, the loss of vehicle and home." The bank misapplied payments made to auto and mortgage loans, wrongfully repossessed vehicles, and improperly charged fees and interest to customers' accounts.

While the 2016 crisis involving millions of bogus accounts grabbed headlines, the CFPB's report reveals that Wells Fargo's difficulties with customer service continue far beyond that. Wells Fargo, the fourth largest bank in the United States by assets, caters primarily to regular people in the United States, in contrast to its larger competitors JPMorgan Chase and Bank of America.

A few of the problems persisted right up until quite recently. The bank allegedly made errors in processing auto loan payments and other areas from "at least 2011 through 2022," leading to improper repossessions of vehicles in some cases. Further, the CFPB claims that beginning in 2011 and continuing through 2018 the bank committed mistakes on mortgage modification applications.

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